Contact Us

Access Wireless/
#106-3500 Carrington Road
West Kelowna, BC V4T 3C1
Phone(250) 870-9159

Please note that tracking numbers are emailed when we have completed the shipping documents. Orders placed by 11:30am EST are usually shipped same day.  Orders placed after 11:30am EST will ship the next business day. Our warehouse is in the Toronto area – you cannot drop by to pickup products at the warehouse.

We only ship to addresses in Canada.

For order status & shipment questions, please contact customer service. Please include the email you received from us when you placed the order so we have as much information as possible.

If you have technical or pre-sales questions about Open Mesh products, please see our Cloudtrax Knowledgebase link.  We try to have most answers there.  We especially recommend Mesh Network Planning Guide and Using the Dashboard. If the Knowledgebase doesn’t answer your questions, please contact Technical Support (  We recommend using email as it allows our engineers to respond to you faster.  Important:  When you email us, please include your phone number and dashboard network name so we can investigate before getting back to you.

If you need to call, our number is (250) 870-9159.  But email is always appreciated, when possible, as it allows us to give you faster and better service.

Thank you!

The Team.

    Sales: (250) 870-9159
    Order Support:
    Technical Support:
CloudTrax Help Center
    Warranty Claims:
Provide: Model, MAC address, Invoice copy and reason detail for claim in the email.
Canada Office #106-3500 Carrington Road
West Kelowna, BC V4T 3C1
Shipping Warehouse Toronto, Ontario Area